Delivery Information

Feral @ HeArt : Delivery Information

Its important to provide a delivery address with adequate delivery instructions,
when placing an order on this website. In particular, users listing a delivery address
that is not their own must take every reasonable step to ensure that the articles arrive safely,
including drop off instructions and contact person with telephone details if required.
www.feralatheart.com take no responsibility for deliveries to an address other than that of the person ordering.

The fee for your order depends on the type of artwork/s you are purchasing.
(in particular, the size and weight of the artwork, or combined artwork).
The shopping system will calculate and combine the shipping fee automatically.
If you purchase a large item and a regular size item in one order,
delivery fee for both items will be incorporated into your total delivery cost.
If you have more than one artwork in your order, in most cases these items would be shipped together,
but in some circumstances you may receive them in separate shipments due to packing requirements.
We reserve the right to refuse orders or negotiate delivery fees.

If you receive your order and find it’s broken, please contact us immediately, we will require a photo to determine
whether circumstances are such that you may proceed with a claim.
We would then contact the courier / deliverer to pick up and arrange the further steps for you.
Package damage during transit does not fall under our conditions or warranties unless the
package damage affects the enclosed product. Conditions and warranties apply only to the product.
( please read our Terms and conditions / regarding our full Returns Policy)


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Deliveries within New Zealand

Please note deliveries to the rural areas or Outer Islands
(Chatham, Kawau, Waiheke etc) may incur additional costs. PO Box is available for delivery.
For non-rural areas, it would take around 1-3 working days for delivery. For rural areas,
it would be around 4-6 working. Large items may take a longer time for delivery.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day.

If you pay via a bank transfer, or methods other than credit card, it may take up to 2 working days to clear.
After payment is confirmed, your order would be shipped within 1 working day.


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Deliveries outside of New Zealand

www.feralatheart.com will not be liable for any import charges that occur when delivering to countries which enforce this policy.
Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.
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FEEDBACK
We invite all feed back, comments, enquiries you have regarding our website, shop or art works
as we want to make your experience pleasant and enjoyable. Please contact us if you wish.

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