Terms & Conditions

Feral @ HeArt :  Terms and Conditions  / Privacy Policy / Returns Policy

By using this website - www.feralatheart.com , you (the user) accept the terms and conditions / returns policy on this site.
www.feralatheart.com retains the right to change or amend any of the terms and conditions on this site without prior notice.
Changes listed on the site will be effective immediately. www.feralatheart.com will not be held
accountable for losses incurred by users as a result of these changes.

All prices featured on this website are in New Zealand dollars (NZ$) and include GST (15.0% sales tax).
All prices are correct at time of publication; however we reserve the right to alter prices for any reason.
For your security we provide the use of a secure server to protect the information you supply to us,
ie credit card numbers and contact information. This information cannot be used by anybody except www.feralatheart.com

Users must provide a delivery address with adequate delivery instructions, when placing an order
on this website. In particular, users listing a delivery address that is not their own (either home or work)
must take every reasonable step to ensure that the articles arrive safely, including drop off instructions
and contact person with telephone details if required. www.feralatheart.com take no responsibility
for deliveries to an address other that of the person ordering.

www.feralatheart.com will not be liable for any import charges that occur when delivering to countries
which enforce this policy. Local duties and customs will be payable on receipt. To find out more about
these charges please contact your local postal service.


www.feralatheart.com collects and stores the information of visitors who sign up, to advise users of
new offers, analyse customer demand, and to improve customer satisfaction with the site. Information
collected for these purposes will be retained on our database.
You have the right under the Privacy Act 1993 to access any personal information
held about you and correct or delete any wrong information from our database.
You can do this by sending an email request to our website.

Links to other websites from www.feralatheart.com do not imply any endorsement or
recommendation of those sites and no responsibility can be taken by www.feralatheart.com
for the accuracy or appropriateness of information at those sites or any damage or harm resulting
from those links being included on www.feralatheart.com

All caution is taken in ensuring information on www.feralatheart.com is correct when submitted
and presented in good faith. We offer no warranty of accuracy or detail of information. This extends
to sites linked to www.feralatheart.com
Users use www.feralatheart.com at their own risk. www.feralatheart.com takes no responsibility
for any users’ loss or damage, financial or otherwise, through using the site, from any product purchased
via the website or linked sites, or use of information on this website. In particular,
www.feralatheart.com will not be responsible for direct, indirect, special or
consequential damage, including loss of profits, loss of bargain or loss of data,
whether claimed in contract, tort (including negligence) or on other grounds.
This does not exclude remedies available to consumers by virtue of the Consumer Guarantees Act
or other binding statutory provisions, to the extent that they cannot be excluded by agreement.

www.feralatheart.com takes no responsibility for viruses or any other interference that may
disrupt or damage users’ computer systems as a result of using this website. This extends to sites
linked to www.feralatheart.com.

Information sent to us through a secure system and all reasonable steps have been made to ensure
it remains secure, but we cannot warrant all information will be secure at all times.

This agreement is governed by the laws of New Zealand and is subject to the jurisdiction of the
New Zealand Courts and any disputes arising from it will be contested in a New Zealand court only in,
the town of  www.feralatheart.com company registration.


Full price merchandise may be returned for an ON-LINE STORE CREDIT ONLY OR EXCHANGE FOR
DIFFERENT ITEM – no cash refunds (subject to the Consumer Guarantees Act 1993).
Items must be returned within 14 days from delivery date (date will be on purchase receipt enclosed with items).
We invite you to make queries into any matters concerning any of our products – whatever you may wish to discuss prior to and after purchasing.
We also recommend that you check your order against the purchase receipt as soon as you receive
it and make sure items are what you expected as soon as possible to determine if any returns or exchanges are necessary.
All Artworks will be quality-checked before being sent to you. If you wish to return any item for any
reason, please email us first letting us know your intention to return the goods and your reasons why.
You must pay for the freight and items must be received in original condition i.e no damage, and well packaged, preferably in its original packaging.
Items must be received within 14 days from the delivery date (date on enclosed purchase receipt).

If you receive your order and find it’s broken, please contact us immediately, we will require a photo to determine whether circumstances are such that you may proceed with a claim.
We would then contact the courier / deliverer to pick up and arrange the further steps for you. Package damage during transit does not fall under our conditions or warranties unless the
package damage affects the enclosed product. Conditions and warranties apply only to the product.

Please note the colour of the Artwork represented on your monitor may not be 100% accurate (as computer monitors can vary depending on your computer settings etc).
If you have any concerns please contact us to discuss further. Every effort has been made to portray the colours of our Artwork as they appear on this website as accurately as possible. However, because
the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display of any colour will be completely accurate.


We invite all feed back, comments, enquiries you have regarding our website, shop or art works
as we want to make your experience pleasant and enjoyable. Please contact us if you wish.